This is a sample policy for the Takeout demo store. Replace it with your own refund terms.
Food can't be returned, but we always want you to enjoy your meal. If something is missing, incorrect or not up to standard, please contact us within 24 hours of pickup or delivery, ideally with a photo, and we'll replace the dish or refund you.
You can cancel or change a food order free of charge until our kitchen starts preparing it. Once your food is being made, we may not be able to offer a refund.
Catering orders can be changed or cancelled free of charge up to 48 hours before your event. Cancellations after that may be charged in full, as ingredients will already have been bought and prepared.
Unused items in their original packaging can be returned within 30 days of delivery. Please contact us to arrange a return.
Approved refunds are made to your original payment method. Please allow up to 10 business days for the refund to appear.